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Cancellation and Refund Policy

Cancellation and refund policy

WE HAVE A RETURN, REFUND AND EXCHANGE POLICY UNDER STRICT REGULATIONS.

  • If a product is returned then a thorough inspection will be carried out by the sales and technical department, if there are clear signs of the goods being tampered, warranty will be void.
  • Products such as our inverters will be refunded or replaced provided that the product was not removed from the box.
  • The warranty seals for specific products will be checked, if a warranty seal has been removed then all policies will be void.
  • No OBF policy will be tolerated if a product has been open and used or installed. Management will look at special situations for replacements.
  • Upon return serial numbers of the box and inverter must match with our specific product numbers in order to deduce where the product has been sold.
  • If the item is requested for an exchange then if deemed fit we will provide the options.
  • Upon accepted return from FAVOR SOLAR ENERGY SUPPLIERS (PTY) LTD we will pass a credit or refund.
  • Upon return the consumer is liable to use his/her own courier service if courier is requested from us then a shipping fee will be issued.
  • Damaged goods should be notified to FSES (PTY) LTD once the customer receives his/her goods, if we are not notified within 7 working days after the purchase then the goods will fall under warranty .

STRICTLY NO REFUNDS OR EXCHANGES ON ANY PRODUCTS THAT HAVE BEEN INSTALLED, SCRATCHED OR DAMAGED IN ANY WAY.

WARRANTY RETURNS REQUIRE A MINIMUM OF 7 – 30 WORKING DAYS TO BE ASSESSED OR REPAIRED.

 

Cancellation policy

If cancellation is required after payment has been made then an email to the specified sales team will be required by the consumer which should entail:

  • Reason for cancellation.
  • Consumer banking details.
  • A cancellation time frame of 48 hours will fall into place once an order has been placed.
  • If the order is cancelled after the 48 hour time frame a 20% penalty will be incurred for the processing of the specified order.
  • If the order is cancelled within the given time period then no penalty will be incurred