Delivery policy
All orders are shipped at the instruction of the customer & as a result the customer will be liable for the items once it has left the premises of FAVOR SOLAR ENERGY (PTY) LTD.
- All orders are shipped by FAVOR SOLAR NERGY (PTY) LTD without any insurance.
- An order will be considered completed by FAVR SOLAR ENERGY (PTY) LTD once it has been collected by the customer &/or the shipping company.
- FAVOR SOLAR ENERGY (PTY) LTD will not be held liable for any damages or losses that may be incurred during transit via theft, looting, hijacking, fire, mishandling, negligence, acts of God, or any other cause that is out of our control [force majeure].
- Additional packaging costs may be incurred by the customer when requesting FAVOR SOLAR ENERGY (PTY) LTD to ship solar panels. Goods that are fragile need packaging which will incur an additional fee.
- Goods will be delivered within 2-7 working days.
- FAVOR SOLAR ENERGY (PTY) LTD ship our goods Worlwide (within South Africa and outside South Africa).
- The customer should provide their full shipping address and contact details for the courier company.
- The customer should avail themself within the 2-7 working days to receive the goods.
- The customer may organize their own courier, provided FAVOR SOLAR ENERGY (PTY) LTD are notified beforehand.